Facilities & Accessibility, ADA

The San Francisco Dungeon welcomes guests with disabilities, together with their helpers and care givers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.

The majority of our facilities are designed to be fully accessible to ADA guests. However due to the complex nature of an emergency evacuation, it is not possible for a wheelchair user, or those with difficulty walking to participate in Shanghai Kelly's Show unless able to self-transfer on and off the conveyance.

Getting Around

WHEEL CHAIR USERS

Navigating around the Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. Access is also gained via low gradient slopes, a specialized wheel chair lift (restrictions apply) and a stair climber (restrictions apply) to the various levels of the attraction. The San Francisco Dungeon tour lasts approximately 60 minutes.

For safety reasons we can only accept ONE (1) wheelchair user per tour group and only three (3) wheelchair users within the San Francisco Dungeon at any given time. Tour groups depart every eight (8) minutes so for large groups of wheelchair users please contact us for information on how we can assist you with booking your group. We would advise booking your visit in advance as wheelchair users without an advanced booking may need to wait a considerable time to start the tour or not be able to gain admission if we are fully booked. You can book in advance via our toll-free number.

The San Francisco Dungeon is not suitable for those suffering from claustrophobia and anxiety.

Electronic Wheelchairs

At the San Francisco Dungeon due to our restriction with our wheelchair user lifts we are at times unable to admit electronic wheelchairs to a weight and width restriction. The wheelchair and person must weigh under 600 pounds (330kg) and the chair cannot extend the width of 27 inches. Also due to narrow passages and doorways within the San Francisco Dungeon care givers operating electronic wheelchairs may find they are unable to navigate through certain areas, for more information please call our toll-free number.

Electronic wheelchairs must be able to navigate through tight bends at an angle.

The San Francisco Dungeon does use dark lighting throughout the experience and due to the nature of the attraction there is uneven flooring such as cobbles which will need to be navigated through.

STROBE LIGHTING

There are areas of the Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. These areas are marked so please look out for them. An alternative route will be provided for those who need to bypass these areas.

MOBILITY SCOOTERS

Due to width and weight restrictions throughout the attraction, The San Francisco Dungeon is not accessible for guests with Mobility Scooters. 

MOTION SICKNESS

Upon entrance to The San Francisco Dungeon you and your group will enter the Descent. this is an elevator down to start your tour. During this journey the elevator floor will shake from side to side. For those who suffer from motion sickness please alert a member of staff before entering the elevator.

PTSD

Elements of the Dungeon could trigger PTSD or anxiety.

PREGNANT GUESTS

Pregnant guests are welcome to visit the Dungeon at any time during their pregnancy and can take part in all nine (9) shows in our tour, however those expecting should not board Shanghai Kelly's Show as a precaution. Please inform our ‘Dungeon Keepers’ (Show Operators) that you wish to bypass the show and they will show you into the next part of the tour. This will not affect the rest of your experience.

The San Francisco Dungeon tour is a 60 minute walking experience and guests will be expected to stand in the majority of shows as there is not always seating available in the show area.

The San Francisco Dungeon is dark in areas, with uneven flooring and there are stairs which you will need to be climbed throughout the attraction. Due to the nature of the attraction you should expect jump out scares, unexpected frights and two shows include shaking floor effects.

You can leave the tour at any stage during your visit to us. Please speak to the actor who will make sure a member of the management team comes to show you to the exit. If you require first aid assistance at any time, we always have a registered first aider on site.

We have toilet facilities at the beginning and end of the 60 minute tour experience. If you need to use the bathroom at any time during your tour please let the actor know and they will arrange this for you. You will then be able to re-join your group after visiting the facilities. If you have any questions please do ask a member of our team.

Show Restrictions

Shanghai Kelly’s Show

The Shanghai Kelly Show is not accessible to wheelchair users or visitors who cannot use stairs. There is a height restriction on this show of 3 ½ feet (1 meter), guests at this height must be accompanied by a parent or guardian, Guests who are 4 feet (1.2 meters) can Show without supervision. This Show is not recommended for visitors with:

  • Back or Neck Complaints
  • Broken limbs or have had recent surgery
  • Pregnant Guests
  • Have a condition that may result in injury or complication from riding.

PLEASE BE ADVISED YOU MAY GET WET!

Escape Alcatraz Drop Ride

Guests cannot ride if:

  • Under 5 years of age
  • Under 45" in height
  • Over 79" in height
  • Cannot be secured by lap-bar
  • Unable to hold on or sit up straight unassisted

A few more rules

  • Children between the ages of 5 and 10 must be accompanied by an adult 18 years or older
  • To ride without an adult you must be 55" tall and at least 10 years of age

Guests can

  • Bypass the drop ride if they don't wish to ride

And finally...

  • Animals cannot ride
  • Pregnant women, infirm persons, and anyone with a heart complaint ride at their own risk

Accessible Parking

Unfortunately the Dungeon does not have any designated parking. There are parking lots located all around Fisherman’s Wharf, within a five minute walk of the San Francisco Dungeon. Please note that these parking lots are not operated by the San Francisco Dungeon and that use of these parking lots would be subject to the terms and conditions of the parking operator.

Wheelchair Hire

Unfortunately the San Francisco Dungeon is not able to offer wheelchairs for private hire.

Toilets

The San Francisco Dungeon has a fully accessible toilet. Please ask at the front desk where the toilets are located.

Visually Impaired Guests

The Dungeon is very dark and those with low vision or visual impairment may have difficulty navigating around the facility.

Hearing Impaired Guests

The San Francisco Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully.

Service Dogs

Service dogs are welcome in the San Francisco Dungeon, though discouraged due to the nature of the attraction. However, due to health and safety regulations they are not permitted to ride on any rides with the guest. A member of your party must be with the dog at all times. Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing or upsetting to service dogs. Again, due to the nature of this attraction we strongly discourage service animals on this tour.

 

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